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GLARISHOW TERMS OF SERVICE

Last Updated: May 23, 2026

Effective Date for Legacy Accounts: January 1, 2026

Welcome to GlariShow. Please read these Terms of Service (“Terms”) carefully before using our digital signage platform and software services (the “Service”). By accessing or using the Service, you agree to be bound by these Terms.

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1. NEW CUSTOMERS & COMMERCIAL QUOTATION POLICY

• Automated, self-service registration and public checkout options are permanently removed from this website.
• All new clients requiring digital signage deployment, custom feature configurations, or managed content packages must contact GlariShow directly.
• New deployments are subject to direct commercial evaluation and custom-quoted service contracts.

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2. LEGACY ACCOUNTS (SUBSCRIPTION CONSOLIDATION & RATE ADJUSTMENT)

Clients who registered under any previous self-service pricing tiers prior to the Effective Date of this agreement are classified as “Legacy Customers.”

• Unified Legacy Pricing: Effective January 1, 2026, all historical self-service pricing tiers—including volume-discounted rates previously granted to accounts managing 10+ devices (e.g., $3.29/month per device)—are retired and consolidated. All Legacy Customers will be transitioned to a single flat rate of $3.99/month per device.
• Platform Access & Updates: Legacy subscriptions include full access to the cloud management platform, existing device configurations, and automatic software updates, feature enhancements, and server maintenance patches deployed natively by GlariShow.
• 30-Day Transition Notice: Legacy Customers are granted a period of thirty (30) days from the “Last Updated” date above to review these updated Terms and the new unified pricing structure. Continued use of the platform and the processing of the next recurring monthly billing cycle after January 1, 2026 constitutes full, legally binding acceptance of the adjusted $3.99/device rate and these updated Terms. To decline these terms, the customer must cancel their subscription before the transition deadline.

Reference Paragraph for Previous Plan Image

The following image shows the legacy GlariShow pricing plans previously offered to customers. These plans are provided solely as a historical reference to illustrate the features and pricing available before the introduction of the updated service‑only model and the new support and maintenance policy. Legacy customers who subscribed under these plans will retain access to their original service, while all support, troubleshooting, and on‑site maintenance will now follow the updated quotation‑based policy.

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3. TECHNICAL SUPPORT BOUNDARIES & FEES (FOR LEGACY PLANS)

To maintain low-cost subscription rates for Legacy Plans, historical accounts are strictly defined as “Software-Only Access” agreements. Technical support is divided into In-Scope (Included) and Out-of-Scope (Paid) labor.

A. In-Scope Support (Included)

GlariShow provides technical support exclusively for malfunctions originating directly within our native software code or cloud server infrastructure. This includes platform bugs, data synchronization failures on our end, or cloud portal downtime.

B. Out-of-Scope Support (Excluded)

Any issue not directly caused by a verified malfunction of the native GlariShow software is strictly excluded from the standard legacy subscription. Excluded issues include, but are not limited to:

• Local Wi-Fi disconnects, internet routing issues, or local network/router configurations.
• Hardware malfunctions, including display malfunctions, burned-out HDMI ports, or faulty physical media players.
• Device re-configuration or re-pairing required after a customer-initiated factory reset or network modification.
• Custom content creation, graphic design modifications, or manual playlist management on behalf of the client.

C. Out-of-Scope Flat Fee Rate

• Out-of-scope remote technical interventions and troubleshooting sessions are billed at a flat rate of $79.00/hour per incident.
• If a support request is determined to be out-of-scope, GlariShow will notify the client. No technical work will begin, and no fees will be charged, without the client’s explicit written approval of the fee.

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4. CUSTOMER RESPONSIBILITIES & HARDWARE

Customers are solely responsible for:

• Purchasing, installing, and maintaining their own physical displays, monitors, cables, and media players.
• Ensuring a continuous, stable internet connection (minimum 5 Mbps recommended per screen) to allow cloud content synchronization.
• Maintaining the electrical infrastructure and physical safety of the installation environments.
• Ensuring that all hardware, networking equipment, and physical installations remain functional and compliant with local safety regulations.

Local Maintenance & On‑Site Assistance

Any maintenance, troubleshooting, or technical intervention that requires local, on‑site assistance—including but not limited to hardware inspection, cabling issues, display malfunctions, network configuration, or physical installation adjustments—is not included in the subscription plan.

• On‑site assistance will be:
• Evaluated based on the customer’s location
• Quoted in advance

Performed only after written approval of the cost estimate

Glarish reserves the right to decline on‑site interventions outside supported geographic areas.

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5. LIMITATION OF LIABILITY

• GlariShow provides its software platform on an “as-is” and “as-available” basis.
• GlariShow shall not be held liable for any display down-time, dark screens, or service interruptions caused by local hardware failures, power outages, local network disconnects, or third-party internet service provider interruptions.
• In no event shall GlariShow’s total liability for any claim arising out of this agreement exceed the total amount paid by the customer to GlariShow during the three (3) months immediately preceding the event giving rise to liability.

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6. TERMINATION & CANCELLATION

• By the Customer: You may cancel your subscription at any time by contacting Glarish support. Cancellation will stop the next billing cycle; no refunds are provided for partial months.
• By GlariShow: GlariShow reserves the right to suspend or terminate platform access for any account found to be in violation of these terms, engaging in abusive behavior toward staff, or failing to clear recurring subscription invoices within seven (7) days of the due date.

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7. GOVERNING LAW

These Terms shall be governed by, interpreted, and enforced in accordance with the laws of the jurisdiction in which GlariShow operates its corporate headquarters, without regard to conflict of law principles.